This isn't a slide deck. It's a working AI agent that handles appointment booking, order tracking, insurance questions, and prescription management for Stanton Optical and My Eyelab patients.
Ask it anything about eye exams, glasses orders, contact lenses, insurance benefits, or store locations. It has real knowledge, real tools, and real workflows.
Built around real patient scenarios that Stanton Optical and My Eyelab support teams handle every day.
Books telehealth or in-person eye exams, checks store availability across 214+ locations, and confirms with all appointment details.
Looks up glasses and contact lens orders, shows current status, pickup location, and what's included in the order.
Checks prescription validity, processes reorders with insurance benefits applied, and provides delivery estimates.
Retrieves VSP, EyeMed, and other plan details. Shows copays, allowances, what's been used, and what's remaining.
Looks up current prescriptions, explains them in plain language, tracks expiration dates, and guides patients to renew.
Finds the nearest Stanton Optical or My Eyelab with hours, address, phone, and available appointment slots.
This demo was built from scratch for Now Optics. Real logic for real scenarios.
Pulled Now Optics' telehealth processes, insurance details, and product information into the AI's knowledge base.
Created patient-specific workflows for appointments, eyewear orders, insurance, and account management.
Connected 6 mock tools that simulate Now Optics' patient systems, store availability, and insurance data.
Ran simulated patient conversations across happy paths, edge cases, and adversarial scenarios.
Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.
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